Cloud Call Recording Solution For Avaya


Call Witness Is DevConnect Tested and Approved by

Powered by Avaya

Hosted Intelligent Call Recording - Quality Monitoring Software - Real-time Reports & Analytics
Fully Compliant & Secure - Unlimited Cloud Storage - No Hardware Required

Cloud Based | Easy | Fast | Affordable
Secure | Reliable




Avaya Compatibility

Call Recording and QA Monitoring seamlessly integrated with Avaya Aura®, Avaya Aura® Communication Manager, Avaya Aura® Application Enablement Services and Avaya Aura® Session Manager

  • Avaya Aura®
  • Avaya Aura® Communications Manager
  • Avaya Aura® Application Enablement Services
  • Avaya Aura® Session Manager

Avaya Compliant Call Recording Solution

Take advantage of your existing Avaya infrastructure investment with our Call Recording Solution, QA and Call Center Reporting software from CNS - Ranked best platform in Customer service and stability.
 

  • Call Recording & Quality Monitoring
  • Reporting, Dashboards and Scorecards
  • Workforce Optimization Solutions
  • Optimize Performance & Reduce OPEX Costs

Key Features



  • Hosted Intelligent Call Recording
  • Live Quality Monitoring
  • Live Coaching & Whispering
  • Real-time Reports & Analytics
  • Fully Compliant & Secure
  • Unlimited Cloud Storage
  • No Hardware Required
  • Works with TDM and Sip Trunks
  • Connect to multiple Locations
  • High Availability & Redundancy
  • Seamlessly Scalable
  • Optimize Processes
  • Boost Productivity
  • Enhance Customer loyalty
  • Minimize IT Risk
  • Dashboards & Scorecards
  • Call Recording Triggers
  • Built in Search Filters
  • Historical performance
  • Real-Time Search and Playback
  • Save, Email Export files
  • Alarms and Alerts
  • User interface via secure browser log-in
  • Call Tagging & Audit trails
  • Virtual Cloud Based Storage
  • 100% or Partial Call Capture



Solutions by Industries


The CNS Call Recording Solution is designed to meet the needs of many different industries, for both inbound and outbound communications.

CNS has developed software features that meet the exact requirements and unique business needs of these industries.



  • Contact Centers
  • Customer Service
  • Help Desk
  • Fundraising
  • Law Firms
  • Insurance
  • Heath Care & Clinics
  • Banking & Financial Institutions
  • Collections
  • Communications & Media
  • Education
  • Market Research
  • Government Institutions
  • Service Bureaus
  • Travel and Hospitality
  • Newspaper & Publishing
  • Consumer Products & Manufacturing

4

Offices
across the country

1500+

SIP
Customers

50+

Million
Minutes per month

1+

Million
DIDs & TFNs

600+

Million
Minutes per year

3

Datacenters
Across the country