PRIVACY POLICY.
How we collect, use, and protect personal information.
Last updated: replace this with your effective date.
Who we are
Controlled Networks operates the website at this domain. This Privacy Policy explains what personal information we collect, why we collect it, and how we handle it.
Information we collect
- Information you provide directly — for example your name, email address, company, and the content of any message you send through a contact or quote form.
- Account information — if you create an account, we store your email address, hashed password, and profile fields.
- Usage information — standard server logs, including IP address, browser, the pages you view, and the date/time of each request.
- Cookies — described in our Cookie Policy.
How we use it
- To respond to your enquiries and provide the services you request.
- To operate, maintain, and secure our infrastructure.
- To meet legal, regulatory, and contractual obligations.
- To improve our services and communicate updates that affect them.
How we share it
We do not sell personal information. We share it only with service providers who help us run the site (for example hosting, email delivery, and analytics) under contracts that limit their use of the data, with parties you explicitly direct us to share it with, or where required by law.
How long we keep it
We retain personal information for as long as needed to fulfill the purposes described above and to comply with our legal and contractual obligations. Server logs are typically retained for a rolling window measured in months and then deleted.
Security
We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, alteration, or disclosure. No system is perfectly secure, however, and we cannot guarantee the security of information transmitted over the internet.
Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal information; to object to processing; or to receive a copy in a portable format. Contact us using the details below to exercise any of these rights.
Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent change. Material changes will be communicated through the site or by email where appropriate.
Contact
Questions about this policy or our handling of personal information: contact us through the site.